Job Summary
To carry out all salon treatments and therapies according to salon standards ensuring guest satisfaction.
Key Duties and Responsibilities
Be fully trained and certified in carrying out all therapies and treatments available to guests in the salon.
Prepare all treatments correctly and efficiently as per SOP standards.
Communicate and assist guests.
Work in a clean and hygienic manner.
Carry out daily preparation of the areas.
Report any incidents or odd behavior to the manager.
Ensure correct amounts of treatment products are used and wastage is minimized as per resort standards.
Attend to duty in proper uniform, on time, and well-groomed.
Adhere to all health and safety standards of the salon.
Be fully trained on all services and treatments.
Be fully trained on all products and ingredients used in the salon.
Attend training and adapt to new treatments as per requirements.
Be flexible in working schedules.
Carry out any other job-related duties as per salon requirements.
Skills, Experience & Educational Requirements
Strong interpersonal skills
Organizational skills
Strong administrative abilities
Ability to have a strong customer focus
Leadership abilities
Strong communication skills.
High school graduate, Cidesco, Cibtac, International Qualification or equivalent for therapy and massage, DHA license.
Treatments, services, retail
9. Full knowledge of body anatomy and nail disease
10. Full knowledge of performing Moroccan bath
11. Full knowledge of performing body massages
12. Full knowledge in performing waxing, threading
13. Full knowledge about the services and retail products
Financial, stock, guest Database
14. Be aware daily of the financial results by checking on the revenues, and targets that need to be met each month
15. Check daily the stock of professional and retail products and inform the salon Manager what is needed
16. Update the guest database.
Keep all information confidential. Skills, Experience & Educational Requirements
Strong interpersonal skills
Organizational skills
Strong administrative abilities
Ability to have a strong customer focus
Leadership abilities
Strong communication skills.
High school graduate, International Qualification in the field
Minimum 5 years of experience
3CORE VALUES & COMPETENCIES
Blow Away The Customer
I care and work towards exceeding the expectations of my customers
I am proactive and deliver unique and everlasting memories for our customers
Develop Passionate and Committed People
I am committed to being thoughtful towards our colleagues
I am passionate about my role
Continuously Strive for Perfections (good enough never is)
I constantly seek new ways and ideas to improve what I do
I am inspired to make a difference
Achieve Sustainable Bottom Line Performance
I am honest and fair
I take responsibility and contribute to the financial performance of where I work
4 FUNCTIONAL COMPETENCIES
Grooming
I present a professional image according to established standards
Communication
I speak clearly and concisely both in person and over the phone
I express ideas in a clear and coherent manner
Functional Skills and Knowledge
I demonstrate my knowledge and skills effectively.
I take responsibility for my actions
Time Keeping & Grooming
I report for work in my department on time daily
I present a professional and appropriate manner
Response to Manager
I demonstrate respect for my manager
I respond to the manager positively