White Clinic, Dubai, is seeking a dynamic and customer-oriented individual to join our team as a Receptionist. As the first point of contact for our esteemed clients, you will play a pivotal role in delivering exceptional customer service and ensuring smooth operations within our clinic.
Responsibilities:
- Greet and welcome patients, visitors, and guests in a warm and professional manner.
- Provide accurate information about clinic services, procedures, and appointment scheduling.
- Manage phone calls, emails, and inquiries promptly and efficiently, directing them to the appropriate department or staff member.
- Maintain a clean and organized reception area, ensuring a comfortable and welcoming environment for all visitors.
- Register and update patient information accurately in the electronic system.
- Schedule appointments, and follow-up visits, while coordinating with doctors and other staff members to optimize patient flow.
- Collect and process payments for services rendered, ensuring accuracy and confidentiality.
- Assist with administrative tasks, including filing, data entry, and managing medical records.
- Collaborate with the clinical team to ensure seamless coordination between the front desk and back-office operations.
- Handle any issues or complaints with professionalism and a customer-centric approach.
Requirements:
- Previous experience in a receptionist or customer service role is preferred.
- Excellent communication and interpersonal skills, with fluency in English (Arabic language skills would be an advantage).
- Strong organizational abilities and attention to detail.
- Proficient in using computer software and electronic medical record systems.
- Ability to multitask and prioritize responsibilities effectively.
- Professional appearance and demeanor.
- Knowledge of cosmetology terminology and procedures is a plus.
Join our dedicated team at White Clinic and contribute to our mission of providing exceptional healthcare services to our patients. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for the Receptionist position. Please submit your resume and a cover letter outlining your qualifications and interest in the role.